Product information:
Product Overview
This multifunctional emergency device combines solar charging, hand-cranking power generation, muitiband radio and high-intensity flashlight, making it an ideal choice for outdoor camping and family emergency preparation. Its built-in high-capacity battery supports fast charging and has SOS signaling and Bluetooth connection functions to ensure communication and lighting in emergency situations.

Specifications：
Model: V961
Material: Plastic
Charging interface: Type-C
Battery capacity options:
Deluxe Edition: 2600mah (top-mounted solar energy/hand-cranked fast charging/full-band four-band/rich light/SOS/Bluetooth)

Packing list:
Emergency Portable Radio Flashlight (Qty 1)

Shipping Policy

AmberTrail Gear ships to customers in the United States and Canada, subject to product, carrier, and destination availability.

For Alaska, Hawaii, US territories, PO boxes, military addresses, or remote Canadian locations, please contact us before ordering to confirm delivery availability.

Canadian orders may require additional time for customs clearance. Any applicable import duties, taxes, or carrier handling fees not collected at checkout are the customer’s responsibility.

Order processing and fulfillment

Orders are processed after payment verification. Processing time is separate from carrier transit time. Any product-specific processing or delivery estimate shown before purchase applies to that item.

Products may ship directly from fulfillment partners located in the United States or overseas. Orders containing multiple items may arrive in separate packages and on different dates.

Delivery estimates and holiday delays

Delivery times vary by product, warehouse, destination, and shipping service. Delivery dates are estimates unless we expressly offer a guaranteed service.

In rare cases, delivery may take 15–20 calendar days from the date you place your order, especially during the holiday season or other periods of high shipping volume. Unexpected disruptions may cause additional delays.

Weather, carrier backlogs, customs processing for overseas shipments, and other circumstances can affect delivery. Please allow additional time when ordering for a holiday, trip, gift, or special occasion. Ordering for a particular event does not establish a guaranteed arrival date.

Shipping charges

Applicable shipping charges are displayed at checkout before payment. Shipping is free only when expressly stated for your order.

Original shipping charges are not refundable for approved change-of-mind returns. Please see our Return and Refund Policy for details.

Order tracking

When tracking becomes available, shipment information will be sent using the contact details provided with your order.

A tracking number or shipping label does not necessarily mean the carrier has received the package. Tracking updates may take time to appear after a package is handed to the carrier.

If tracking appears stalled or you have a delivery concern, contact us with your order number so we can investigate.

Address accuracy and changes

Check your shipping address carefully before placing your order, including apartment or unit numbers.

Contact us immediately if a correction is needed. Address changes, order changes, and cancellation requests cannot be guaranteed once processing or fulfillment has begun.

An incorrect customer-provided address, refused delivery, or unclaimed package may result in additional documented carrier or reshipping charges. Any applicable charges will be explained before reshipment. These charges do not apply to errors caused by us.

Delayed shipments

If we cannot ship within the applicable promised shipment period, we will notify you and provide the options required by applicable law, including agreeing to a revised shipment date or canceling affected unshipped items for a prompt refund.

If required consent to a delay is not obtained, we will cancel and refund the affected unshipped items as required.

Missing packages or delivery disputes

If tracking shows delivery but you cannot locate your package, check the delivery area, household members, building reception, and any carrier delivery notice, then contact us promptly.

We will investigate with the fulfillment partner or carrier and may request reasonable supporting information. A delivery scan alone does not automatically resolve a reported delivery problem.

We will communicate our findings and provide an appropriate resolution consistent with applicable law.

Damaged, incomplete, or incorrect deliveries

Inspect your order upon arrival. If an item is damaged, incomplete, defective, or incorrect, contact us as soon as reasonably possible with your order number and a description of the issue.

Keep the item, packaging, and included components while we investigate. We may request clear photographs of the item, packaging, shipping label, and reported issue, or other reasonable evidence.

Do not return anything without authorization. These claims are reviewed under our Return and Refund Policy.

Returns following delivery

Delivery after a customer’s intended occasion does not, by itself, create an additional change-of-mind return entitlement beyond our Return and Refund Policy or applicable law.

Customers are responsible for return shipping on approved change-of-mind returns. This does not limit remedies required for non-delivery, damaged, defective, incorrect, or materially misdescribed goods.

Contact us

For shipping questions or delivery concerns, use our contact form.

Include your order number, the email address used at checkout, and a description of the issue. Please do not submit payment card details or passwords.

Return and Refund Policy

Request a return

For an eligible change-of-mind return, contact us within 14 calendar days of delivery using our contact form.

Include your order number, the item you wish to return, and the reason for your request. All returns require prior authorization. Please wait for our written approval and return instructions before sending anything back. The address on your parcel may not be the correct return address.

Original condition and packaging

Change-of-mind returns must be unused, undamaged, unmodified, and in their original condition. Return all original product packaging, accessories, cables, instructions, tags, and other included components.

Use suitable protective outer packaging to prevent damage during return shipping. Incomplete, used, customer-damaged, or improperly packaged voluntary returns may be declined or subject to a lawful refund adjustment.

Items clearly marked final sale before purchase are not eligible for change-of-mind returns.

Return shipping costs

Customers are responsible for arranging and paying return shipping at their own expense for approved change-of-mind returns. We do not provide prepaid return labels for these returns.

Use a tracked shipping service and retain proof of shipment. Original delivery charges are not refundable for change-of-mind returns.

For a confirmed damaged, defective, or incorrect item, we will explain the appropriate remedy and any necessary return shipping arrangements before you ship it.

Damaged, defective, or incorrect items

Inspect your order upon arrival and contact us as soon as reasonably possible if an item is damaged, defective, incomplete, or incorrect.

These claims are investigated before a return, replacement, or refund is approved. Submitting a claim does not automatically authorize a return or refund.

To support our investigation, provide:

• Your order number and a clear description of the issue.

• Clear photographs of the complete item and the reported damage or defect.

• Photographs of the product label, model number, and any incorrect item received.

• Photographs of the outer shipping packaging, shipping label, and internal packaging where relevant.

• A short video demonstrating a functional issue, if reasonably requested and safe to record.

Please retain the item, packaging, and included components while we investigate. Submit your initial request through our contact form; we will explain how to provide supporting images when we respond.

We may request reasonable additional information or an inspection to verify the issue. Once reviewed, we will communicate our findings and the available remedy. Do not send the item back without instructions.

Receipt, inspection, and refunds

For approved change-of-mind returns, refunds are processed only after the item is physically received at the authorized return address and inspected. A return request, shipping receipt, or tracking number alone does not qualify an item for a refund.

We will notify you of the inspection result. Approved refunds are issued promptly to the original payment method. Your bank or payment provider may require additional time to post the refund.

Cancellations and exchanges

Contact us immediately to request a cancellation or order change. We cannot guarantee changes or discretionary cancellation once fulfillment has begun.

Exchanges require prior approval and depend on availability.

Applicable consumer rights

This policy does not limit rights or remedies required by applicable law, including those relating to defective, damaged, incorrect, or materially misdescribed goods, non-delivery, or delayed unshipped orders. The original-condition requirements and 14-day change-of-mind window do not override those rights. Missing packaging or an inability to provide a particular photograph does not automatically invalidate a claim where other reasonable evidence is available.

Contact us

For return requests or order concerns, use our contact form and include your order number.