Refund policy

Return and Refund Policy

Request a return

For an eligible change-of-mind return, contact us within 14 calendar days of delivery using our contact form.

Include your order number, the item you wish to return, and the reason for your request. All returns require prior authorization. Please wait for our written approval and return instructions before sending anything back. The address on your parcel may not be the correct return address.

Original condition and packaging

Change-of-mind returns must be unused, undamaged, unmodified, and in their original condition. Return all original product packaging, accessories, cables, instructions, tags, and other included components.

Use suitable protective outer packaging to prevent damage during return shipping. Incomplete, used, customer-damaged, or improperly packaged voluntary returns may be declined or subject to a lawful refund adjustment.

Items clearly marked final sale before purchase are not eligible for change-of-mind returns.

Return shipping costs

Customers are responsible for arranging and paying return shipping at their own expense for approved change-of-mind returns. We do not provide prepaid return labels for these returns.

Use a tracked shipping service and retain proof of shipment. Original delivery charges are not refundable for change-of-mind returns.

For a confirmed damaged, defective, or incorrect item, we will explain the appropriate remedy and any necessary return shipping arrangements before you ship it.

Damaged, defective, or incorrect items

Inspect your order upon arrival and contact us as soon as reasonably possible if an item is damaged, defective, incomplete, or incorrect.

These claims are investigated before a return, replacement, or refund is approved. Submitting a claim does not automatically authorize a return or refund.

To support our investigation, provide:

Your order number and a clear description of the issue.
Clear photographs of the complete item and the reported damage or defect.
Photographs of the product label, model number, and any incorrect item received.
Photographs of the outer shipping packaging, shipping label, and internal packaging where relevant.
A short video demonstrating a functional issue, if reasonably requested and safe to record.

Please retain the item, packaging, and included components while we investigate. Submit your initial request through our contact form; we will explain how to provide supporting images when we respond.

We may request reasonable additional information or an inspection to verify the issue. Once reviewed, we will communicate our findings and the available remedy. Do not send the item back without instructions.

Receipt, inspection, and refunds

For approved change-of-mind returns, refunds are processed only after the item is physically received at the authorized return address and inspected. A return request, shipping receipt, or tracking number alone does not qualify an item for a refund.

We will notify you of the inspection result. Approved refunds are issued promptly to the original payment method. Your bank or payment provider may require additional time to post the refund.

Cancellations and exchanges

Contact us immediately to request a cancellation or order change. We cannot guarantee changes or discretionary cancellation once fulfillment has begun.

Exchanges require prior approval and depend on availability.

Applicable consumer rights

This policy does not limit rights or remedies required by applicable law, including those relating to defective, damaged, incorrect, or materially misdescribed goods, non-delivery, or delayed unshipped orders. The original-condition requirements and 14-day change-of-mind window do not override those rights. Missing packaging or an inability to provide a particular photograph does not automatically invalidate a claim where other reasonable evidence is available.