Shipping Policy

AmberTrail Gear ships to customers in the United States and Canada, subject to product, carrier, and destination availability.

For Alaska, Hawaii, US territories, PO boxes, military addresses, or remote Canadian locations, please contact us before ordering to confirm delivery availability.

Canadian orders may require additional time for customs clearance. Any applicable import duties, taxes, or carrier handling fees not collected at checkout are the customer’s responsibility.

Order processing and fulfillment

Orders are processed after payment verification. Processing time is separate from carrier transit time. Any product-specific processing or delivery estimate shown before purchase applies to that item.

Products may ship directly from fulfillment partners located in the United States or overseas. Orders containing multiple items may arrive in separate packages and on different dates.

Delivery estimates and holiday delays

Delivery times vary by product, warehouse, destination, and shipping service. Delivery dates are estimates unless we expressly offer a guaranteed service.

In rare cases, delivery may take 15–20 calendar days from the date you place your order, especially during the holiday season or other periods of high shipping volume. Unexpected disruptions may cause additional delays.

Weather, carrier backlogs, customs processing for overseas shipments, and other circumstances can affect delivery. Please allow additional time when ordering for a holiday, trip, gift, or special occasion. Ordering for a particular event does not establish a guaranteed arrival date.

Shipping charges

Applicable shipping charges are displayed at checkout before payment. Shipping is free only when expressly stated for your order.

Original shipping charges are not refundable for approved change-of-mind returns. Please see our Return and Refund Policy for details.

Order tracking

When tracking becomes available, shipment information will be sent using the contact details provided with your order.

A tracking number or shipping label does not necessarily mean the carrier has received the package. Tracking updates may take time to appear after a package is handed to the carrier.

If tracking appears stalled or you have a delivery concern, contact us with your order number so we can investigate.

Address accuracy and changes

Check your shipping address carefully before placing your order, including apartment or unit numbers.

Contact us immediately if a correction is needed. Address changes, order changes, and cancellation requests cannot be guaranteed once processing or fulfillment has begun.

An incorrect customer-provided address, refused delivery, or unclaimed package may result in additional documented carrier or reshipping charges. Any applicable charges will be explained before reshipment. These charges do not apply to errors caused by us.

Delayed shipments

If we cannot ship within the applicable promised shipment period, we will notify you and provide the options required by applicable law, including agreeing to a revised shipment date or canceling affected unshipped items for a prompt refund.

If required consent to a delay is not obtained, we will cancel and refund the affected unshipped items as required.

Missing packages or delivery disputes

If tracking shows delivery but you cannot locate your package, check the delivery area, household members, building reception, and any carrier delivery notice, then contact us promptly.

We will investigate with the fulfillment partner or carrier and may request reasonable supporting information. A delivery scan alone does not automatically resolve a reported delivery problem.

We will communicate our findings and provide an appropriate resolution consistent with applicable law.

Damaged, incomplete, or incorrect deliveries

Inspect your order upon arrival. If an item is damaged, incomplete, defective, or incorrect, contact us as soon as reasonably possible with your order number and a description of the issue.

Keep the item, packaging, and included components while we investigate. We may request clear photographs of the item, packaging, shipping label, and reported issue, or other reasonable evidence.

Do not return anything without authorization. These claims are reviewed under our Return and Refund Policy.

Returns following delivery

Delivery after a customer’s intended occasion does not, by itself, create an additional change-of-mind return entitlement beyond our Return and Refund Policy or applicable law.

Customers are responsible for return shipping on approved change-of-mind returns. This does not limit remedies required for non-delivery, damaged, defective, incorrect, or materially misdescribed goods.

Contact us

For shipping questions or delivery concerns, use our contact form.

Include your order number, the email address used at checkout, and a description of the issue. Please do not submit payment card details or passwords.