Shipping & Delivery

United States orders

We accept shipping orders within the United States only. Products may ship from United States or overseas fulfillment warehouses, depending on the item. Available services depend on the items and delivery address. Coverage for Alaska, Hawaii, territories, PO boxes, and military addresses must be confirmed before ordering.

Shipping charges and separate packages

Available shipping charges are displayed at checkout before payment. Products may ship directly from different fulfillment partners and arrive in separate packages on different dates. Processing time is separate from carrier transit time.

Delivery estimates and holiday orders

Unless we expressly offer a guaranteed service in writing, delivery dates are estimates rather than guarantees. Weather, carrier disruptions, peak-season volumes, and other events can affect transit. Placing an order for a holiday or event does not create a guaranteed arrival date. Any guaranteed arrival date must be expressly stated for the specific product and service.

In rare cases, delivery may take 15–20 calendar days from the date you place your order, especially during the holiday season or other periods of high shipping volume. This is an estimate, not a guaranteed arrival date. Please allow extra time when ordering for a holiday or special occasion.

If shipment is delayed

If we cannot ship within the applicable promised shipment period, we will provide the delay notice and options required by applicable law, including an opportunity to agree to a revised shipment date or cancel unshipped merchandise for a prompt refund. If required consent is not obtained, we will cancel and refund the affected unshipped merchandise as required. Nothing in this policy removes these rights.

Address accuracy and changes

Please check your delivery address before ordering. Contact us immediately about corrections or cancellation requests. Changes cannot be guaranteed once processing begins. A customer-requested address change, an incorrect address supplied by the customer, or a refused or unclaimed parcel may result in documented additional carrier or reshipping charges, where permitted by law and disclosed before reshipment. These charges do not apply to our errors.

Tracking, missing packages, and delivery issues

A shipping label does not necessarily mean the carrier has received a parcel. If tracking is delayed or a parcel is marked delivered but cannot be located, contact us so we can investigate with the fulfillment partner and carrier. We may request reasonable supporting information. A delivery scan alone does not automatically resolve a reported problem, and we do not require customers to waive applicable rights.

Transit delays and returns

A transit delay or delivery after a customer's intended occasion does not, by itself, create an additional change-of-mind return entitlement beyond our published returns policy or applicable law. This does not limit rights relating to non-delivery, misrepresentation, defective goods, or cancellation of delayed unshipped merchandise.