Request approval before returning
For eligible change-of-mind returns, use our contact form within 14 calendar days of delivery. Include your order number and the item you wish to return. Wait for return authorization and the correct return address before shipping. Our business address or the parcel's sender address may not be the return destination.
Eligible item condition
Change-of-mind returns must be unused, unwashed, undamaged, and in their original packaging with tags and all included accessories. Return instructions will state the deadline for sending an authorized return.
Change-of-mind exclusions
Items clearly identified as final sale before purchase are excluded from voluntary change-of-mind returns. Used, modified, incomplete or customer-damaged products do not qualify for a voluntary return.
Return shipping and original delivery charges
For an approved change-of-mind return, the customer must arrange and pay all return shipping costs at their own expense. We do not provide a prepaid return label for these returns. Use a tracked shipping service and retain proof of shipment. Original shipping charges are not refunded for voluntary change-of-mind returns. We do not impose an undisclosed restocking fee. If we supplied a damaged, defective, or incorrect item, we will arrange an appropriate remedy and cover necessary return shipping where applicable.
Receipt, inspection, and refunds
For an approved change-of-mind return, we issue a refund only after the item has been physically received at the authorized return address and inspected. A return request, shipping receipt, or tracking number alone does not qualify the return for a refund.
The item must be returned unused, unwashed, undamaged, and in its original condition, with its original product packaging, tags, accessories, instructions, and every other item originally included. Please use suitable protective outer shipping packaging to prevent transit damage.
If a voluntary return is incomplete, used, damaged, or otherwise fails these conditions, we may decline the refund or make a lawful adjustment and will explain our decision. Approved refunds are issued to the original payment method; bank posting times vary.
Damaged, defective, missing, or incorrect items
Contact us as soon as reasonably possible with your order number and a description of the problem. Clear photographs of the item and packaging help us investigate. Keep packaging when reasonably possible, but the absence of packaging or a photograph does not automatically eliminate statutory rights. We will review the issue and provide the remedy required by law or agreed with you.
Cancellations and exchanges
Contact us immediately to request cancellation or changes. We cannot guarantee discretionary cancellation after fulfillment begins. Exchanges are subject to availability and confirmation; please do not place a replacement order assuming an exchange has already been approved.
Required exceptions
These change-of-mind return conditions do not limit remedies required by applicable law for damaged, defective, incorrect, or materially misdescribed goods, non-delivery, or delayed unshipped orders. Where a return is required, contact us for instructions.